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IT Services

Managed IT Services Nairobi

Every system Exbit Technologies installs — CCTV, Starlink internet, IP phones and access control — can run under one monthly managed IT contract: monitoring, priority response and preventive maintenance for lodges, hotels, property managers and SMEs across Kenya. Third-party equipment we did not install can also be brought under management.

What's Included

  • Monthly preventive maintenance visits
  • Priority response within 4 hours
  • CCTV health checks and camera cleaning
  • Network performance monitoring
  • Software updates and firmware patching
  • Parts replacement at cost price
  • Dedicated support WhatsApp line
  • Quarterly IT health report

Get a Managed IT Quote

Tell us about your property and systems — we'll recommend the right plan. Free assessment.

Request Free QuoteAsk on WhatsApp — 0117 632060

Managed IT Plans

Basic

KES 8,000/mo

  • Up to 5 devices
  • 1 monthly maintenance visit
  • Everything in the included list above
Most Popular

Standard

KES 18,000/mo

  • Up to 20 devices
  • 2 monthly maintenance visits
  • Everything in the included list above

Most popular with property managers and hotels.

Premium

Custom

  • Unlimited devices
  • Weekly visits
  • Everything in the included list above

Scoped to your property during the assessment.

Monthly contracts. Plan and device count confirmed during a free assessment of your property and systems.

How It Works

  1. 1

    Talk to us

    Call or WhatsApp 0117 632060, or request a quote online. We respond with next steps and an assessment slot.

    Response under 4 hours

  2. 2

    Free assessment

    We audit your systems on-site — including equipment installed by others — and recommend the right plan and device count.

    Plan confirmed after assessment

  3. 3

    Onboarding

    Your systems are brought under monitoring, the support WhatsApp line is set up, and the maintenance schedule starts.

  4. 4

    Ongoing management

    Preventive maintenance visits per plan, 4-hour priority response when something breaks, and a quarterly IT health report.

Systems We Manage

One contract covers every system on your property — whichever of these Exbit installed, and third-party equipment after assessment.

CCTV

Hikvision and Dahua camera systems — health checks, camera cleaning, NVR storage and TRA-compliant configuration.

Internet & WiFi

Starlink Business, Ubiquiti UniFi and MikroTik networks — performance monitoring, firmware patching and coverage fixes.

IP Phones

Yeastar PBX and Fanvil handsets — extensions, call routing and IVR kept working as staff change.

Access Control

ZKTeco biometric and card systems — enrolment updates, audit logs and door hardware maintenance.

An operator, not just an installer

Exbit Technologies runs its own managed infrastructure: in July 2025 it deployed Kenya’s first managed Starlink hotspot in Nyandiwa, Homa Bay County, which has generated KES 60,000–70,000 in monthly recurring revenue since launch. The same operations discipline runs managed IT contracts for lodges, hotels, property managers and SMEs.

KES 60–70K MRR — Nyandiwa managed hotspot, running since July 2025

Frequently Asked Questions

How much do managed IT services cost per month in Kenya?

Managed IT services in Nairobi cost KES 8,000 per month for up to 5 devices with one monthly maintenance visit, and KES 18,000 per month for up to 20 devices with two monthly visits. Larger properties run on custom plans with weekly visits. The right plan is confirmed during a free on-site assessment.

What is included in a managed IT contract?

Every plan includes monthly preventive maintenance visits, priority response within 4 hours, CCTV health checks and camera cleaning, network performance monitoring, software and firmware updates, parts replacement at cost price, a dedicated support WhatsApp line, and a quarterly IT health report.

Do you manage equipment that Exbit did not install?

Yes. Third-party equipment — internet, CCTV, IP phones, access control or structured cabling installed by others — can be brought under an Exbit managed IT contract. Compatibility is confirmed during the free assessment.

What is the difference between managed IT and your packaged solutions?

Individual services — CCTV, Starlink internet, IP phones and access control — can be installed as one-off projects. A managed IT contract puts any or all of them under monthly management. The packaged solutions bundle installation and management for a specific property type: Lodge OS for safari lodges and camps, Property OS for apartment developments, and Office IT Solutions for SME offices.

What response time SLA does Exbit offer?

Every managed IT contract carries a priority response within 4 hours when something breaks, alongside the scheduled preventive maintenance visits set by your plan — one a month on Basic, two a month on Standard, and weekly on custom Premium plans. Under a contract, replacement parts are supplied at cost price.

Get a Managed IT Quote

Tell us about your property and systems — we'll recommend the right plan. Free assessment.

Request Free QuoteAsk on WhatsApp — 0117 632060
Managed IT Services Nairobi | Exbit Technologies